New IP420g Supports 8 Lines

ShoreTel IP420g IP Phone Introduction

The IP420g IP Phone is the newest member of the 400 Series phone family.
The IP420g IP Phone addresses the need for a basic phone that works with Gigabit Ethernet networks. Like the current IP420 IP Phone, the new device is a two-line SIP phone that is fully integrated into the ShoreTel system. The IP420g has the same features and functionality as the IP420. In addition, the IP420g supports connection to Gigabit Ethernet networks and supports pass-through of the Gigabit data stream to downstream PCs, switches and other devices that may be connected to the phone.

The ShoreTel IP420g supports 8 lines, while the IP420 supports 2.
Both have speakerphone, but the IP420g has Full-duplex Speakerphone and Visual VM.

IP420g / IP480gip420_shoretel_IP420

Click here for a complete list of ShoreTel IP Telephones

The IP420g is intended for deployments in which Gigabit Ethernet compatibility is required, and the more basic capabilities of a simple 2-line phone are sufficient for the customer’s needs. Where a phone with richer functionality is required, the IP480g and IP485g phones are recommended. The introduction of the IP420g extends the availability of Gigabit phones through the whole range of the 400 Series phone family.

IP420g Compatibility

The IP420g requires ShoreTel Connect, and is available for ONSITE and CLOUD customers. The IP420g is not supported for use with ShoreTel 14.2 or ShoreTel Sky. The IP420g shares its physical design with the IP420; thus, all accessories designed for the IP420 can be used with the IP420g.

IP420g Availability

The new IP420g phone will be available for ordering and shipment beginning September 26, 2016. For Connect CLOUD deployments, the IP420g will be available initially the United States and Canada.

shortel cloud connect
Please call (781) 756-5100 or email sales@generalcom.com
Our sales representatives will be glad to assist you with the information you need.
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VoIP Service – New England

VoIP Telephone Service New England

Many are quick to categorize business phone services as an expense item. But perhaps it’s time to reframe that thinking. When deployed for maximum potential, your unified communications solution can not only lower costs, but increase revenues as well.

This concept isn’t as far-fetched as you might think. By integrating traditional phone features with business productivity and collaboration tools, your phone service can be turned into a source of revenue. What’s more, replacing your aging traditional service with a VoIP phone system can save your business money. Below are just some of the ways your phone solution can help you save and grow.

VoIP Phone Systems Boston

Grow Your Boston Business By Switching To VoIP

Sources of Savings

  • Switch to VoIP: Traditional PBX phone systems have been seen as cost centers because they require a significant investment in equipment including phones, switches, wiring and other infrastructure. In addition, the expense for maintenance and support can be high if it’s managed by your IT team. Switching to a VoIP service lowers the total cost of operations over time. In fact, Nemertes Research recently evaluated IP phone systems based on a combination of capital outlays, implementation and operating costs and found replacing an aging telephone system proved to be an exceptionally cost-effective move in the long run.
  • Outsource to a Phone Service Provider: With VoIP, you have the choice of keeping support in-house or handing all support and maintenance to the vendor. This allows you to control costs in the way that works best for your organization, either as an operating expense through a monthly subscription or as a capital expenditure.
  • Ensure Your Business is Always Available: If you don’t answer your phones, your customers will lose faith – and you’ll lose them to competitors. This is a critical advantage of a VoIP business phone system. If bad weather causes one of your locations to go down, calls can be easily switched to another site. The customer will never know anything is amiss as calls will continue to go through without service interruptions.

Business Phone System Update

Grow Your Boston Business with VoIP Technology

  • Flexibility Allows You to Take Chances: Change is constant in business, so the ability to adjust quickly in order to compete is vital. In a good year, you may experience a sudden spike in sales or have the chance to buy a competitor. The technology you have in place should be flexible enough to support any new opportunity that comes your way. An IP phone service makes adding new employees or new offices as simple as flipping a switch.
  • Contact Centers as Profit Centers: Your contact center agents hold the key to developing more profitable relationships with existing customers. The better the customer experience, the more likely they are to become a repeat customer. But agents can only upsell or cross-sell if they have the right tools to work with. A VoIP phone service integrated with your CRM provides agents with customer intelligence that can increase your revenue. When a customer calls, an agent can review their account information before picking up the phone, making it easier to share information about new products and services specific to the needs of the caller.
  • Real-Time Reporting Improves Decision-Making: Integrating contact centers and your business phone system also provides access to detailed reports. For example, with real-time reporting, managers can make quick decisions to allocate resources efficiently based on current call volume. In addition, they can measure performance against business goals, enabling them to increase staff or run new campaigns to meet or exceed targets.

Making the move to a new phone system might seem like a daunting and expensive proposition. But a VoIP business phone service offers features and functionality that can help your business save and grow. Be sure to evaluate and compare vendors based on total cost of operations. The savings – and revenue growth – might surprise you.

Click here to download a simple five-step guide to help you determine if your current phone system is out of date

Want to learn more about evaluating communications costs and benefits? Download the white paper, “How to Keep UCC Costs Down as Complexity Grows”.

Original article written by Pam Bednarczyk, Content Marketing Manager

We invite you to discover how General Communications Corporation can make a difference as a telecommunications partner in your organization.

Please call (781) 756-5100 or click here today to speak with a member of our team.

Got VoIP?

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Hybrid Telephone Systems

Hybrid Telephone Systems

See the advantage of having a locally managed onsite phone system, but want the convenience of the cloud? Consider deploying both. General Communications gives you the power to unify your business and cloud-based business telephone systems into one integrated, company wide network.

The ability to be everywhere at once is no longer a dream, but a necessity, and your phone system should entirely support you in this. If you can’t use a desk phone, computer or mobile phone to transfer a call to a co-worker, even if you aren’t in the office, then you definitely need to upgrade your phone system.

Download our ebook “5 Signs You Need to Upgrade Your Phone System” to identify what you should look for in a modern phone system. Click the banner to learn –

  • What makes a modern phone system
  • How to get out of the business of running a phone system
  • If your phone is tied to revenue
  • How people are working today
  • How to make sure you always have the latest and greatest

HYBRID TELEPHONE SYSTEMS

ShoreTel Hybrid Solutions Provide Ultimate Flexibility: Combining the best of onsite and hosted cloud business phone solutions. As an authorized dealer, GCC provides complete installation, programming and training to ensure a smooth transition for all users and your business. GCC will also perform semiannual database backups, regular maintenance, warranty contracts and all other services to protect your investment and guarantee your telephone system meets your expectations.

Happy with your ShoreTel Premises system, but curious about the benefits of hosted delivery? Heard about software-as-a-service and ready to give it a try? ShoreTel Hybrid combines the best of onsite and hosted cloud business phone solutions

With ShoreTel Hybrid, you can maximize your investment in your onsite phone system while beginning a migration path to the cloud. Add productivity-enhancing applications quickly and easily—without adding to IT’s workload or making a capital expense.

SHORETEL CONNECT HYBRID DEPLOYMENT

ShoreTel Connect, a remarkable innovation in IP telephony and unified communications. The first of its kind, ShoreTel Connect is a platform built on a single software code base that means you can design your communications system any way you choose: as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite. You choose.

Click here to learn more about ShoreTel Connect.

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Questions To Ask Before Buying A VoIP Phone System

Original Article Written by Pam Bednarczyk, ShoreTel Content Marketing Manager

Choosing a new phone system is a big decision and you want to get it right. The stakes are high as the wrong choice can stifle your company’s productivity, impede customer service and make a major dent in your bottom line. To make sure you have a thorough understanding of your communications needs, answer the following questions before you buy.

Questions to Ask Before Buying a New Phone System

What vendors and solutions do we currently have in place? Review current contracts and solutions. If you have onsite equipment, when are contracts set to expire? Where is your equipment in the depreciation cycle? Do any of your current systems have integration capabilities you’ll need to maintain or update?

What are our current costs and what is our budget? Don’t forget to factor in ongoing costs such as upgrades and maintenance.

How much are we expecting our business to change and/or grow? Do you need to plan for remote offices and/or a mobile workforce?

Are we looking to change from a CapEx model to a monthly subscription OpEx model for any of our communications? For example, if you are planning remote offices and don’t have the IT staff to support them you might have the service managed from the cloud, or you may want to consider delivering communications applications from the cloud.

What frustrations do we have with our current system? What aspects of it do we like? What features do we wish we had?

How much fluctuation is there in our communications needs? Do you experience seasonality or spikes in your business that would be better handled in the cloud?

Do we have specific compliance measures we must meet (e.g., PCI, HIPAA)? If so, what are they?

What features are essentials for our business to have and why? Consider what makes sense for your business. Don’t get pressured into purchasing features you don’t need and/or that go beyond your budget.

Choosing the Right Vendor Before Buying a Phone System

Communications are the lifeblood of any business, which is why choosing the right vendor and system are critical. As you move through the buying process, look for providers who can give you the flexibility and functionality you need today, along with a system that will grow with your business in the future.

We invite you to discover how General Communications Corporation can make a difference as a telecommunications partner in your organization. Please call (781) 756-5100 today to speak with a member of our team or click here to schedule a consultation and product demonstration.

ShoreTel is the innovation leader in enterprise IP telephony. ShoreTel has shipped its groundbreaking intelligent phone systems since 1998 and continues to outpace the rapidly expanding Voice over Internet Protocol (VoIP) market with technology advances. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.
Click Here For ShoreTel Solutions

If you’re planning to update your business communications in the near future, download our free, interactive planning guide, “Countdown to Contract Expiration”. It can help you identify items on your to-do list and gain additional insights via resource links.

Here are three more helpful links with information you’ll need to get started.

Is Your Current Phone System Out Of Date?

How to Choose the Best Telephone System for Your Business

10 Steps to a Successful VoIP Implementation

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Surveillance Systems & Security Camera Installations | Boston, MA

Surveillance Systems & Security Cameras

Secure your business with a Free Surveillance System Evaluation and Quote from General Communications. Call 781-756-5100 today!

Secure Your Business with a Custom Surveillance System

There are many types of security cameras and many reasons to have them. Call us today so we can help you to determine what best fits your organization’s needs. Click here to learn more about Security / Surveillance Systems

Intelligent Security / Surveillance Solutions For The Modern Business

GCC offers a full line of video surveillance products ranging from IP network cameras and Analog CCTV cameras to LCD monitors and the Surveillex line of high-definition DVRs and NVRs. Toshiba IP cameras are lauded for their performance in low-light conditions and for their detailed image quality. They come in a range of styles that includes fixed network cameras, network PTZ domes, vandal-resistance domes, day/night PoE IP cameras and more.

Stay Informed – Motion automatically triggers video recording. Check-in on a cameras “Live” view from your internal network, and internet-connected computer, or via our smart phone apps.

toshiba surveillance systems

No Monthly Monitoring Fees – Watch live, review recordings, set motion zones and receive alerts – With no additional monthly monitoring or video storage fees. With General Communications – Surveillance is everything you need to keep an eye on your business.

Invest in Your Security – General Communications Surveillance Systems are a safeguard, a deterrent, and a way to collect invaluable evidence. They have been keeping businesses, government buildings, public space and schools safe for decades. If you need an advanced, cost-effective, multi-function security system, General Communications has the right surveillance system for you. Invest in your security.

Security/Surveillance Systems

There are few things more important than ensuring the security of your business. Common uses of surveillance systems include:

* Retail

* Warehouse: Shipping – Receiving – Loading Docks

* Parking Lots

* Trash Disposal Areas

* Lobbies

* Industrial/Commercial: Liability Concerns

* Residential

* General Business: Entry/Exits – Common areas

* Transportation Hubs

* Public Areas

Take advantage of GCC’s free survey and quote for a Custom Surveillance System

Call General Communications at 781-756-5100 or click Free Evaluation & Quote to set up a time to review your needs. General Communications handles all aspects of your project, from surveillance system design, surveillance system installation, surveillance system training, and surveillance system maintenance. One Call Does It All!

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Toshiba Trade Up Offer

Trade Up To Toshiba at GCC!

Trade Up to VIPedge before March 28th!

It’s never been a better time to update your existing Toshiba telephone system!

As a leader in telecommunications technology, Toshiba is committed to designing and manufacturing America’s highest quality business communication systems. Toshiba telecommunication systems are renowned for superior quality, reliability and a migration strategy that allows you to keep much of your original equipment even as your business grows. Toshiba’s VIPedge provides a cloud service alternative to buying a telephone system!

Trade Up To VIPedge Cloud-Based Telephone Solution!*
And Get FREE IP telephones for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.**

Software Update & Support at a Huge Discount!
Connect with General Communications for more details.

*Trade Up to VIPedge promotion runs through March 28, 2016. Review terms and conditions for full details in the Trade Up to Toshiba Promotion Certificate

**Eligible for free phones at time of original purchase.

Download the Trade Up to Toshiba Promotion Certificate and connect with your Authorized Toshiba Dealer to #TradeUpToToshiba!

Call (781) 756-5100 or email sales@generalcom.com
Our sales representatives will be glad to assist you with the information you need regarding Older Toshiba Telephone System Models and the Trade Up To Toshiba Promotion Terms and Conditions

 

What Are The Benefits Of Opting For A Cloud-Based System?

VoIP Service Provider Boston

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ShoreTel Connect – 781-756-5100

ShoreTel Connect – A Breakthrough In Business Communications

Finally there’s a business communications platform that works as hard and as fast as you do. Introducing ShoreTel Connect!

General Communications Corp. is proud to introduce Boston, MA to ShoreTel Connect, a remarkable innovation in IP telephony and unified communications. The first of its kind, ShoreTel Connect is a platform built on a single software code base that means you can design your communications system any way you choose: as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite. You choose.

If an organization large or small wants a phone system that is onsite, in the cloud, or a mixture of both, they can be assured they will receive a simple, yet powerful user interface for their communications needs with ShoreTel Connect.

ShoreTel Connect – Boston, MA

ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today rolled out ShoreTel Connect™, a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. With ShoreTel Connect, businesses gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs.

Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. As a single platform and user interface, ShoreTel Connect can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select today will grow with them as their needs change in the future.

ShoreTel Connect – Boston, MA

Three Deployment Options
ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:

ShoreTel Connect ONSITE
ShoreTel Connect ONSITE™ is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect CLOUD
ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect HYBRID
ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.

Call 781-756-5100 or click General Communications to schedule a ShoreTel Connect consultation and product demonstration.

 

Posted in ShoreTel Business Telephone Systems, ShoreTel Connect, ShoreTel Phone Systems MA, ShoreTel Phone Systems NH, ShoreTel Phone Systems RI, ShoreTel Phone Upgrades, ShoreTel UC | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

10 Ways Your Phone System Can Improve Your Customers’ Experience

10 Ways Your Phone System Can Improve Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.

Your Customers’ Experience & Satisfaction Is Paramount

If that’s your business model, is your phone system serving you like you serve your customers? You want your employees to function effectively while improving company productivity and increasing customer satisfaction. Your phone system should help you do all that – and boost your competitive advantage. An updated phone system will improve your customers’ experience.

Use this checklist to evaluate if your phone system gives your customers the experience they now expect from their chosen providers. Any items you can’t check off may signal that you could be getting more out of your phone system.

Customers can access your sales staff anytime and anywhere with mobile capability that directs incoming office calls to be received on your sales staff’s mobile phones

Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones

Customer focus is enhanced by connecting your CRM tools with Outlook to give you conversation history with your client

Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization

Employees and partners can communicate in ways that are easy and intuitive through audio and web conferencing, regardless of where they’re working

Employees use presence features to be reachable by establishing if they are in the office, out of office, or in a meeting by using presence features

Teamwork is made easy with voice and video calling, including screen sharing

Ongoing administration, such as adding a new employee is easy, not labor intensive

Local support is available to train your staff to use features that improve customer experience

You have the option of outsourcing your phone system management to an experienced local company

Improve Your Customers’ Experience With An Updated Phone System

If you’d like to discuss your phone system’s capabilities and see what’s possible for your business, please give us a call at 781-756-5100. Click here to request service or a quote.

Download our ebook “5 Signs You Need to Upgrade Your Phone System” to identify what you should look for in a modern phone system.

Posted in ShoreTel Business Telephone Systems, ShoreTel Connect, ShoreTel Phone Systems MA, ShoreTel Phone Systems NH, ShoreTel Phone Systems RI, ShoreTel Phone Upgrades, ShoreTel UC | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

ShoreTel Connect Cloud-Based Business Telephone Systems

THERE’S NO WAY TO PREDICT WHEN DISASTER WILL STRIKE YOUR BUSINESS

It’s not ‘what if something happens?‘ but ‘when.’ Until recently, the only way to ensure this scenario didn’t happen to you was to duplicate all of your systems and implement a complex disaster recovery plan. Both of those require significant investments in equipment and infrastructure, which is why many businesses have instead chosen to roll the dice and hope for the best.

Today, there’s another solution that is cheaper and much more efficient. Cloud-based phone systems have greatly advanced system recovery and business continuity in the face of an outage.

A Simpler (and More Effective) Way to Manage Disaster Recovery

• Built-in disaster recovery and redundancy planning
• Easy re-direction of call flows without disruption
• Continue working, even in the event of a total power or internet outage

When a router fails to work or a server goes down, your customers can still reach you with a ShoreTel cloud-based phone system.

When Disaster Strikes, Will Your Phone System Fail?

Telephone Service Provider Boston

GCC performs Disaster Recovery Services, Assessments and Consultations and System Backups. Some of these services include:

  • Installing UPS (Uninterruptible Power Supply)
  • Lightning Surge Protection (On CO lines, Verizon, T1s, aerial cables, etc.)
  • Power Replacement
  • Backup of databases for PBXs, voicemail systems and other associated equipment
  • Consultations for Emergency Overflow of calls to a backup destination in the event a T1 is down or cut
  • Preventive Service Contracts against extreme and costly unexpected repairs

Benefits of ShoreTel Connect CLOUD:

• When the unexpected occurs, your phones stay available
• IT staff has more time for strategic business goals
• Easy to connect remote sites and mobile employees to the phone system
• Manage multiple phones in dozens of locations without a WAN
• Upgrade your phone system with NO capital outlay

Explore ShoreTel Connect CLOUD – a brilliantly simple cloud phone system and unified communications solution that takes the weight of owning, configuring and managing your phone system off your shoulders and puts it onto ours.

 

 

Posted in ShoreTel Business Telephone Systems, ShoreTel Connect, ShoreTel Phone Systems MA, ShoreTel Phone Systems NH, ShoreTel Phone Systems RI, ShoreTel Phone Upgrades, ShoreTel UC | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Is It Time To Upgrade Your Business Phone System?

Is It Time To Upgrade Your Business Telephone System?
General Communications makes it possible for small to large sized businesses to take advantage of communications technology in order to reduce their costs, improve their productivity, and enhance customer experiences.

Propel the success of your business by empowering your workforce!

To be relevant in today’s economy you must be flexible, social, and always-on; and our phone systems should enable us to do all this and more. This has radically changed the types of communication systems and technology businesses provide to their employees.

Want a hosted, managed service from the cloud? Prefer to maintain onsite control? Want a mix of both? ShoreTel Connect is the one business communications platform that does it all. Propel the success of your business by giving your workforce the tools they need to become more competitive, productive, and profitable.

You Have the Power of Choice

Cloud Phone System Solutions
Looking to get out of the business of managing your phone system? Consider hosted solutions from the cloud.

Onsite Phone System Solutions
Deciding to install a new onsite phone system may “buck the trend” of cloud deployments, but there are strategic reasons to consider it.

Hybrid Phone System Solutions
See the advantage of having a locally managed onsite phone system, but want the convenience of the cloud? Consider deploying both.

Have Questions?
When you’re ready, we’re here to help you find the right solution. Our team of account executives and engineers will work with your company to design a complete, state-of-the-art communications system that will be customized to meet your current and future needs. Call 781-756-5100 or click here to contact General Communications Corp.

ShoreTel IP Phone Systems

Posted in How To Upgrade Your Phone System, ShoreTel Business Telephone Systems, ShoreTel Connect, ShoreTel Phone Systems MA, ShoreTel Phone Systems NH, ShoreTel Phone Systems RI, ShoreTel Phone Upgrades, ShoreTel UC, telephone system, Telephone System Upgrades, telephone systems rhode island, Toshiba Phone Upgrades, Unified Communications, Upgrade Your Phone System, Upgrading Your Phone System, Upgrading Your telephone System | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment